Refund Policy

SilverConcept does not offer refunds once the purchase is completed. We recommend carefully reviewing your selection before placing your order. If you face any issues with your product, please refer to our exchange policy below.

Exchange Policy

We offer exchanges to help you find the perfect piece.

Eligibility for Exchange:

1. Timeframe: Exchange requests must be made within 3 days of receiving the item.

2. Condition: The jewelry must be in its original, unused condition, free from any wear, damage, or alterations. Original invoices must be included.

3. Non-Exchangeable Items:

   • Customized or personalized pieces.

   • Items damaged due to misuse or improper care.

How the Exchange Works:

1. Contact our customer service team at [email protected] or 9779762260881 with your order details and the product you'd like to exchange for.

2. The value difference between the items being exchanged will be calculated:

   • If the new item is of higher value, the customer will pay the price difference.

   • The new item selected for exchange must be of equal or higher value than the original product.

3. Once the exchange is approved, return the item to the address provided by our team.

Return Shipping:

• The customer is responsible for return shipping costs.

• For high-value items, we recommend using a reliable shipping method.

Processing Time:

• Once we receive and inspect the returned item, we will process your exchange request within 3-7 business days.

Damaged or Defective Items:
If you receive a damaged or defective item, please notify us within 24 hours of delivery with photos of the damage. We will arrange for an exchange at no additional cost.